Refund policy

Returns Policy

Items Not Eligible for Return

The following items are not eligible for return:

  • Items that were delivered more than 30 calendar days ago
  • Items that have been used
  • Items that have been opened or altered in such a way that they cannot be sold as new items
  • Discontinued items purchased from the Bargain Bin

The Return Process

Step 1: Request an RMA

Send an email requesting a Returned Merchandise Authorization (RMA) to sales@kinzi.com.

Step 2: RMA Approval

Once we have received, reviewed, and approved your RMA request, we will reply to you by email with an authorization to return the goods and supply you with an RMA number.

Step 3: Ship Goods Back to Us

Ship the goods back to us. Please ensure that the goods are placed in a box or package in a way that prevents damage during shipping.

Important:

  • The RMA number we provided must be clearly written on the outside of the package.
  • A copy of the RMA form must be included inside the box.
  • If there is no RMA number on the outside of the box, we cannot trace the package to the RMA number, and therefore, we cannot issue a credit to you.
  • The cost to ship the package back to us is to be paid by you.

Step 4: Inspection

Once we receive your package with the RMA number on it, we will inspect the goods to verify if they are in a condition that can be sold as new. If the items were damaged in shipping back to us and are no longer in a condition that we can sell as new, we will be unable to give you a credit, and you will have to file a claim with the shipper you used.

Step 5: Issuing Credit

Once approved, the method of payment you used to make the purchase will be credited for the value of the item(s) less a 15% restocking fee. If you are returning an entire order that was shipped to you on a “free freight” basis, you will also be charged for the amount of freight it cost us to send you your order. 

Contact Us

If you have any questions or need further assistance with your return, please contact our customer service team at sales@kinzi.com.

Thank you for choosing Kinzi. We appreciate your business and look forward to serving you again.